Mandy is a third-year Ph.D.
student in the rhetoric program at Carnegie Mellon University. She came to CMU
from Eastern Washington University, after completing a master's degree in technical
and professional writing. Mandy's major research interests are in health care
communication, and her work at both the CLC and CMU centers on the rhetorical
aspects of physician/patient communication. She uses rhetorical analysis to better
understand communication problems in the health care setting and is developing
a health care communication model, called collaborative interpretation, that integrates
theory in rhetoric, community literacy, writing, and communication.
At the CLC, Mandy has worked on projects that integrate health care and community issues. She and Lorraine Higgins worked on a year-long project in the emergency department of Allegheny General Hospital, in which they helped a group of physicians, nurses, and patients to create specific communication tools. Currently, she and Melanie Gold, D.O., of Children's Hospital of Pittsburgh, are developing a hypermedia research, counseling, and education tool that will be used for contraceptive counseling in the Adolescent Clinic of CHP.
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